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Terms and Conditions

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Do you know someone who is struggling to be heard? 

Resonus has solutions for 

Terms and Conditions

Last Updated: February 26, 2025

Welcome to Resonus Conversations (“the Service”), a communication platform that enables residents to interact with a digital assistant (“chatbot”) representing their local government jurisdictions, including cities, counties, school districts, or states. By accessing or using the Service, you agree to abide by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use the Service.

  1. Acceptance of Terms

By accessing or using the Service via SMS, MMS, or a web-based application, you acknowledge that you have read, understood, and agree to be bound by these Terms. The Service is available in the United States and Canada but is not yet available in the European Union.

  1. Service Description

The Service allows users to:

  • Ask questions about local government policies, services, and initiatives.
  • Make suggestions for new policies, services,  initiatives.
  • Respond to polling questions on initiatives from the jurisdiction or other local users.
  • Receive updates on ongoing initiatives.

The chatbot interactions are facilitated using a Large Language Model (LLM) Application Programming Interface (API), which processes and analyzes user communications.

  1. User Conduct and Responsibilities

Users agree not to:

  • Transmit false, misleading, or unlawful content.
  • Engage in harassment, hate speech, or abusive behavior.
  • Use the Service for unauthorized commercial purposes.
  • Attempt to disrupt or compromise the security and integrity of the Service.

Failure to adhere to these responsibilities may result in suspension or termination of your access to the Service.

  1. Data Ownership and Privacy
  • All user suggestions, questions, and responses submitted via the Service become the property of the Service.
  • The Service may share summaries of user data in aggregate with third parties.
  • Specific conversations will be shared only with the local government jurisdictions associated with the user’s account.
  • Users may choose whether comments shared with the local government are anonymous or attributed to their name.
  • Specific conversations will not be shared with third parties beyond the government jurisdiction(s) linked to a user’s account.
  1. Use of Large Language Model (LLM) API

The Service utilizes an LLM API to process and generate responses. While every effort is made to ensure accuracy, the chatbot’s responses are generated algorithmically and may occasionally provide incorrect or incomplete information. Users should verify critical information with official sources when necessary.

  1. User Account and Access
  • Users must provide accurate information when registering an account.
  • Users are responsible for maintaining the security of their accounts.
  • The Service reserves the right to suspend or terminate accounts for violations of these Terms.
  • Users under the age of 13 are not permitted to use the Service.
  1. License Grant

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, and freely revocable license to access and use the Services as provided herein. The foregoing license grant is not a sale of the Services or any portion thereof, and the Service retains all of its right, title, and interest in the Services and all copies thereof.

  1. Right to Modify or Cancel Service

The Service reserves the right to modify, suspend, or discontinue the Service, in whole or in part, at any time, with or without notice. The Service shall not be liable to you or any third party for any modifications, suspension, or discontinuation of the Service.

  1. Third-Party Services and Content

The Service may link to external websites or reference third-party content. The Service is not responsible for the accuracy, legality, or content of external resources.

  1. Disclaimer of Warranties

The Service is provided “as is” without warranties of any kind, including but not limited to implied warranties of merchantability or fitness for a particular purpose. The Service does not guarantee the accuracy, completeness, or timeliness of chatbot responses.

  1. Limitation of Liability

To the fullest extent permitted by law, the Service and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from the use or inability to use the Service.

  1. Indemnification

Users agree to indemnify and hold harmless the Service, its affiliates, and local government jurisdictions from any claims, damages, or losses arising from their use of the Service or violation of these Terms.

  1. Modifications to Terms

The Service reserves the right to modify these Terms at any time. Users will be notified of significant changes, and continued use of the Service after such modifications constitutes acceptance of the new Terms.

  1. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Missouri, United States.

  1. Dispute Resolution and Arbitration

All claims and disputes arising out of or relating to these Terms or the use of the Service shall be resolved through binding arbitration on an individual basis and not as a class, consolidated, or representative action. The arbitration shall be conducted in accordance with the rules of the American Arbitration Association or a similar organization agreed upon by the parties. By using the Service, you waive any right to participate in a class action lawsuit or class-wide arbitration.

  1. Contact Information

For questions about these Terms, please contact us at info@reson.us.